Return & Refund Policy

Last updated: 7 October 2026

Ayse Guzel Fashion operates two lines with different return terms. Please read the section that applies to your order before you buy. By placing an order you agree to this policy.

1. Ayse Güzel (luxury line)

Ayse Güzel pieces are exclusive luxury wear, made to order or produced in small batches with carefully chosen premium fabrics and handwork. Because each piece is prepared for you, all Ayse Güzel sales are final. We do not accept returns, refunds, cancellations or exchanges for change of mind, colour preference or fit.

Exception: damaged, defective or incorrect items. In the rare case that your piece arrives damaged, with a manufacturing defect, or is not the item you ordered, we will repair, replace or refund it, provided that:

you notify us within 48 hours of delivery;
you share a continuous, unedited unboxing video that starts before the sealed package is opened and clearly shows the issue;
the piece is unworn, unwashed and unaltered, with all tags and original packaging intact.

Made-to-order and customised pieces (including custom colours and pre-orders placed by Instagram DM or WhatsApp) cannot be cancelled once production has begun.

2. Leen & Zain (everyday line)

Leen & Zain abayas are produced in larger batches and imported in bulk, so we can offer a more flexible policy:

Returns and refunds are accepted only where the item arrives damaged or defective, supported by a continuous unboxing video or clear photographs.
Size exchanges are offered where we sent the wrong size, or where the size you need is in stock at the time of your request.
Requests must be raised within 48 hours of delivery.
Items must be returned unworn, unwashed and unaltered, in the same condition as received, with all tags and original packaging intact. Items that do not meet these conditions will be sent back to you.

3. Items that are not eligible

Items worn, washed, altered, perfumed or damaged after delivery.
Items without their original tags or packaging.
Made-to-order, customised and pre-ordered pieces, except where damaged, defective or incorrect as described above.
Requests raised more than 48 hours after delivery.

4. How to raise a request

Please do not send an item back before we have approved your request. Items returned without approval cannot be accepted. Once approved, we will share the return address and instructions.

5. Inspection and refunds

Returned items are inspected on arrival. If a refund is approved, it is issued to your original payment method within 7–10 business days of approval. For cash-on-delivery orders, refunds are made by bank transfer or UPI to an account you provide. Original shipping charges and cash-on-delivery fees are non-refundable unless the item was damaged, defective or incorrect.